Terms and conditions & legal information

Naming of the responsible body

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The responsible body for data processing is:

Filu GmbH

Wallstrasse 20

10179 Berlin

The responsible body decides alone or together with others on the purposes and means of processing personal data (e.g. names, contact details, etc.).

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Revocation of your consent to data processing

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In cases where we process personal data with your consent, you have the right, unless otherwise provided by law, to revoke your consent at any time, for example by changing the data protection settings. The revocation does not affect the legality of the processing carried out up to the time of the revocation. Privacy settings can be adjusted at the bottom left of the website.

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Right to lodge a complaint with the competent supervisory authority

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As a data subject, you have the right to lodge a complaint with the competent supervisory authority in the event of a breach of data protection law. The competent supervisory authority with regard to data protection issues is the state data protection officer of the federal state in which our company is based. The following link provides a list of data protection officers and their contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

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Right to data portability

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You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to third parties. It is provided in a machine-readable format. If you request the direct transfer of the data to another person responsible, this will only be done to the extent that it is technically feasible.

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Right to information, correction, blocking, deletion

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You have the right to free information about your stored personal data, the origin of the data, its recipient and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the framework of the applicable legal provisions. You can contact us at any time using the contact options listed in the legal notice if you have any further questions on the subject of personal data.

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SSL or TLS encryption

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For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses an SSL or. TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognize an encrypted connection by the "https://" address line of your browser and by the lock symbol in the browser line.

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Server log files

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We collect, process and use personal data about the use of this website only to the extent necessary to enable the user to use the service. When you visit our website, information is stored in so-called server log files, which your browser automatically transmits. The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• access time
• access type
• IP address (anonymized after 24 hours at the latest)
• HTTP response code
• HTTP version
• URL
• operating system
• Browser type and version
• device type

This data is not merged with other data sources. This data is collected on the basis of Article 6 Paragraph 1 Letter f GDPR to protect our legitimate interests (e.g. secure operation of the website). This data is not merged with other data sources. The server log data is automatically deleted after 7 days.

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Contact form

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Data transmitted via the contact form will be stored, including your contact details, in order to be able to process your request or to be available for follow-up questions. This data will not be passed on without your consent.

The data entered in the contact form is processed exclusively on the basis of your consent (Article 6 (1) (a) GDPR). You can revoke your consent that you have already given at any time. An informal message by e-mail is sufficient for the revocation. The legality of the data processing operations that took place up until the revocation remains unaffected by the revocation.

Data transmitted via the contact form will remain with us until you ask us to delete it, revoke your consent to storage or there is no longer any need for data storage. Mandatory legal provisions - in particular retention periods - remain unaffected.

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Subscribe to comments

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As a user of our website, you can subscribe to comments after you have registered. With a confirmation e-mail we check whether you are the owner of the given e-mail address. You can unsubscribe from the subscription function for comments at any time via a link in a subscription email. Data entered to set up the subscription will be deleted if you unsubscribe. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.

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Newsletter Data

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​To send our newsletter, we need an e-mail address from you. It is necessary to verify the e-mail address provided and to consent to receiving the newsletter. Additional data is not collected or is voluntary. The data is used exclusively for sending the newsletter.

The data provided when registering for the newsletter will only be processed on the basis of your consent (Article 6 (1) (a) GDPR). You can revoke your consent that you have already given at any time. An informal message by e-mail is sufficient for the revocation or you can unsubscribe via the "unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

Data entered to set up the subscription will be deleted if you unsubscribe. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.

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Treatment Recommendations

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We offer our customers the opportunity to receive recommendations and information regarding their pet's health, preventive check-ups, or therapeutic measures (hereinafter referred to as "Treatment Recommendations"). We send these Treatment Recommendations based on your explicit consent (Art. 6 (1) (a) GDPR). You may revoke your consent at any time with effect for the future (see below). For this purpose, we use the contact details you have provided (in particular your email address and/or telephone number). These data are used exclusively for the purpose of sending the Treatment Recommendations and will not be disclosed to third parties unless a separate consent has been granted or we are legally obliged to do so. You can revoke your consent to receive the Treatment Recommendations at any time, for example by sending a simple email or by clicking on an unsubscribe link, if available. The lawfulness of any data processing carried out on the basis of your consent until the time of revocation remains unaffected by the revocation.

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Data protection for applications and in the application process

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The person responsible for processing collects and processes the personal data of applicants for the purpose of handling the application process. The processing can also take place electronically. This is particularly the case if an applicant sends relevant application documents (e.g. cover letter, curriculum vitae or certificates) electronically, for example by e-mail or via a web form on the website, to the person responsible for processing. The legal basis for processing is Art. 6 (1) (b) GDPR, Section 26 BDSG. The processing of the data is necessary to decide on the establishment of an employment relationship with the respective applicant.

If the person responsible for processing concludes an employment contract with an applicant, the transmitted data will be stored and processed for the purpose of processing the employment relationship in compliance with the statutory provisions. The legal basis for the processing is Art. 6 Para.1 lit. b GDPR, Section 26 BDSG. If the person responsible for processing does not conclude an employment contract with the applicant, the application documents will be automatically deleted six months after notification of the rejection decision, provided that deletion does not conflict with any other legitimate interests of the person responsible for processing. Another legitimate interest in this sense is, for example, a burden of proof in proceedings under the General Equal Treatment Act (AGG).

We use the Notion service to process the application process. 

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Arbitration Procedure

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The European Commission provides consumers with a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr.

We are not willing or obliged to participate in dispute settlement procedures before a consumer arbitration board.

On the subject of the obligation to arbitrate, the respective state law provisions for veterinarians should be checked. In Bayern https://www.bltk.de/tierhalter/beschwerden-schlichtung/  and Lower Saxony https://justizportal.niedersachsen.de/startseite/gerichte_und_staatsanwaltschaften/zivilgerichtsbarkeit/schlichtung/schlichtungseinrichtungen/tieraerztekammer-niedersachsen-10454.html  there are special arbitration boards at the chambers. We have not checked whether these arbitrations are also planned in other federal states or whether they are binding.

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Cookies

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Our website uses cookies. These are small text files that your web browser stores on your end device. Cookies help us to make our offer more user-friendly, effective and secure.

Some cookies are “session cookies.” Such cookies are automatically deleted at the end of your browser session. On the other hand, other cookies remain on your end device until you delete them yourself. Such cookies help us to recognize you when you return to our website.

With a modern web browser you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured in such a way that cookies are automatically deleted when the program is closed. The deactivation of cookies can result in limited functionality of our website.

The setting of cookies, which are necessary to carry out electronic communication processes or to provide certain functions you want (e.g. shopping cart), takes place on the basis of Article 6 Paragraph 1 Letter f GDPR. As the operator of this website, we have a legitimate interest in the storage of cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), they will be treated separately in this data protection declaration.

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Google Analytics

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Our website uses functions of the web analysis service Google Analytics. The provider of the web analysis service is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Google Analytics uses "cookies." These are small text files that your web browser stores on your end device and enable analysis of website usage. Information generated by cookies about your use of our website is transmitted to a Google server and stored there. Server location is usually the USA.

Google Analytics cookies are set on the basis of Article 6 (1) (f) GDPR. As the operator of this website, we have a legitimate interest in analyzing user behavior in order to optimize our website and, if necessary, advertising.

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IP anonymization

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We use Google Analytics in connection with the IP anonymization function. It ensures that Google shortens your IP address within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. There may be exceptional cases in which Google transmits the full IP address to a server in the USA and shortens it there. On our behalf, Google will use this information to evaluate your use of the website, to create reports on website activity and to provide us with other services related to website activity and internet usage. The IP address transmitted by Google Analytics is not merged with other Google data.

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Browser Plug-In

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The setting of cookies by your web browser can be prevented. However, this could limit some functions of our website. You can also prevent the collection of data relating to your website use, including your IP address and subsequent processing by Google. This is possible by downloading and installing the browser plugin available via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to our website: Disable Google Analytics.

For details on how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

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Order Processing

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In order to fully comply with the legal data protection requirements, we have concluded an order processing contract with Google.

Demographic characteristics in Google Analytics

Our website uses the "demographic characteristics" function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. This is possible via the ad settings in your Google account or by generally prohibiting the collection of your data by Google Analytics, as explained in the point "Objection to data collection".

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Google AdSense

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Our website uses Google AdSense. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Google AdSense is used to integrate advertisements and sets cookies. Cookies are small text files that your web browser stores on your end device to analyze how the website is used. Google AdSense also uses web beacons. Web beacons are invisible graphics that enable an analysis of visitor traffic on our website.

Information generated by cookies and web beacons is transmitted to and stored by Google on servers. Server location is the USA. Google may pass this information on to contractual partners. However, Google will not merge your IP address with other data stored by you.

AdSense cookies are stored on the basis of Article 6 (1) (f) GDPR. As the website operator, we have a legitimate interest in analyzing user behavior in order to optimize our website and our advertising.

With a modern web browser you can monitor, restrict and prevent the setting of cookies. The deactivation of cookies can result in limited functionality of our website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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Google AdWords and Google Conversion Tracking

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Our website uses Google AdWords. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States.

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AdWords is an online advertising program. As part of the online advertising program, we work with conversion tracking. After clicking on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that your web browser stores on your end device. Google AdWords cookies lose their validity after 30 days and are not used to personally identify users. We and Google can use the cookie to recognize that you have clicked on an ad and were forwarded to our website.

Each Google AdWords customer receives a different cookie. The cookies are not traceable across AdWords advertiser websites. Conversion cookies are used to create conversion statistics for AdWords customers who use conversion tracking. Adwords customers find out how many users clicked on their ad and were redirected to pages with a conversion tracking tag. However, AdWords customers do not receive any information that would allow users to be personally identified. If you do not wish to participate in tracking, you can object to its use. Here the conversion cookie must be deactivated in the user settings of the browser. This means that there is no inclusion in the conversion tracking statistics.

"Conversion cookies" are stored on the basis of Article 6 (1) (f) GDPR. As the website operator, we have a legitimate interest in analyzing user behavior in order to optimize our website and our advertising.

For details on Google AdWords and Google conversion tracking, see Google's privacy policy: https://www.google.de/policies/privacy/.

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Data processing in relation to animal owners by Filu GmbH

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If animal owners book appointments in the veterinary practice on the website, the responsible body for data processing is Filu GmbH, Wallstrasse 20, 10179 Berlin, email: info@filu.vet. She is legally represented by Anna Magdalena Naderer, Christian Köhler, Justus Buchen.

If animal owners have their animals treated by Filu GmbH, Filu GmbH processes her data (at least the full name, address, e-mail address, telephone number) in order to plan, implement and bill the treatment contract and to exchange information with the animal owners.

The legal basis for this is Article 6 Paragraph 1 Sentence 1 lit. b GDPR, since the processing is necessary for the implementation of the treatment contract. Insofar as health data (in relation to zoonoses) are processed in individual cases, the legal basis for processing is Article 9 (1) (h) GDPR.

In doing so, Filu GmbH uses the following service providers, to whom data is passed on as necessary:​

• piXelmed Medizin- und Röntgentechnik GmbH, Marie-Curie-Straße 6, 50321 Brühl, for the processing of medical data
• Dialpad Inc, 25 – 3001 Bishop Drive Suite 400A San Ramon, CA 94583, United States for phone calls & chat
• Vet7.well - CHD Electronic Engineering, Rebenweg 9/1, 2284 Untersiebenbrunn, Austria for practice management

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Dialpad, Sendinblue, Supabase

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These services allow us to provide you with enhanced ways to contact us via phone, chat, SMS and voice messages. In order to provide this service and in particular to ensure that a change in communication is assigned to you, the respective providers use cookies or technologies similar to cookies. In order to ensure integration of the services with other communication services used, some of the personal data collected via these services is also shared with the providers of such services.

For more information on the respective providers of these services, as well as on the personal data processed by these services and on the possibility of objecting to the processing, please refer to the following section and the respective data protection declaration of the individual services:

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Dialpad Inc, 25 – 3001 Bishop Drive Suite 400A San Ramon, CA 94583, United States

Datenschutzerklärung: https://www.dialpad.com/legal/ 

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Supabase Inc., located at 970 Toa Payoh North #07-04, Singapore 318992

Privacy Policy: https://supabase.com/privacy; https://supabase.com/legal/dpa

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Sendinblue GmbH, Koepenicker Strasse 126, 10179 Berlin, Germany

Data protection declaration: https://de.sendinblue.com/datenschutz-uebersicht/

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PostHog

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We use the PostHog analytics tool on our website, offered by PostHog Inc. (125 Kingsway, Holborn, London, WC2B 6NH), to improve our online services. Cookies may be used in this context, through which various types of information (e.g., truncated IP addresses, information about your device and browser, pages visited, click paths, and visit duration) may be processed.
Processing is carried out on the basis of Article 6(1)(a) GDPR (your consent) or Article 6(1)(f) GDPR (our legitimate interest in the statistical analysis of user behavior for optimization purposes).
If data is transferred to PostHog servers in a third country, we have concluded a data processing agreement (pursuant to Article 28 GDPR) with PostHog and, where necessary, employ appropriate safeguards (e.g., standard contractual clauses) to ensure an adequate level of data protection.
The collected data is automatically deleted or anonymized, unless there is a statutory retention obligation or any other reason that prevents such deletion.
You can prevent cookies from being stored by configuring the appropriate settings in your browser. You can also delete cookies that have already been set. In addition, you may withdraw any consent given via our cookie banner at any time or object to the processing of your data by PostHog.

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